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Terms & Conditions

Last updated: 23/05/2026

 

These Terms and Conditions explain the rules for using www.muradfitness.com and for booking or purchasing services from MuradFitness.

 

 

By using this website, contacting MuradFitness, booking a consultation, purchasing a service, or taking part in any MuradFitness service, you agree to these Terms and Conditions.

 

1. About MuradFitness

 

MuradFitness provides personal training, online coaching, physiotherapy-informed training, sports massage and related health, fitness and wellbeing services.

 

Website: www.muradfitness.com
Email: info@muradfitness.com

 

For questions about these Terms and Conditions, contact us at info@muradfitness.com.

 

2. Services

 

MuradFitness may offer services including, but not limited to:

 

  • Personal training

  • Online coaching

  • Fitness programming

  • Nutrition guidance

  • Physiotherapy-informed training and rehabilitation support

  • Sports massage

  • Consultations

  • Progress tracking

  • Health, fitness and lifestyle support

 

The exact details, price, duration and structure of each service will be explained before you purchase or begin.

 

3. Medical Disclaimer

 

MuradFitness services are intended to support health, fitness, movement, strength, performance and general wellbeing.

 

Our services are not a substitute for medical advice, diagnosis or treatment from a doctor, consultant, physiotherapist or other qualified healthcare professional.

 

You should seek medical advice before starting a new training, nutrition, rehabilitation or massage programme if you:

 

  • Have a medical condition

  • Are injured or in pain

  • Are pregnant or recently gave birth

  • Are taking medication

  • Have been advised not to exercise

  • Are unsure whether a service is suitable for you

 

You are responsible for giving accurate and complete information about your health, fitness level, injuries, limitations and medical history before starting any service.

 

4. Health and Fitness Information

 

To provide safe and appropriate support, MuradFitness may ask you to complete consultation forms, health questionnaires, screening forms or progress updates.

 

You agree that the information you provide will be honest, accurate and up to date.

 

If your health, injury status, medication, pain, pregnancy status or physical ability changes during your time working with MuradFitness, you must inform us as soon as possible.

 

5. Results Disclaimer

 

MuradFitness aims to provide structured coaching, support and guidance. However, results are not guaranteed.

 

Your results may depend on many factors, including:

 

  • Your consistency

  • Training effort

  • Nutrition

  • Sleep

  • Lifestyle

  • Stress

  • Health status

  • Injury history

  • Programme adherence

  • Communication and check-ins

 

Client results shown on the website, social media or marketing materials are examples only. They do not guarantee that you will achieve the same outcome.

 

6. Bookings and Consultations

 

Bookings may be made through the website, booking system, email, social media, phone or other approved methods.

 

A booking is only confirmed once it has been accepted by MuradFitness and, where required, payment has been made.

 

You are responsible for attending sessions, consultations or appointments on time.

 

If you are late, your session may still end at the original scheduled time. This is to avoid affecting other clients and bookings.

 

7. Payments

 

Prices will be clearly stated before you purchase a service.

 

Payment may be required in advance for consultations, sessions, packages, online coaching, sports massage or other services.

 

MuradFitness reserves the right to pause or withhold services if payment has not been made.

 

All payments must be made using the payment methods made available by MuradFitness.

 

8. Cancellations, Rescheduling and Missed Sessions

 

You should give as much notice as possible if you need to cancel or reschedule a session.

 

Unless otherwise agreed in writing, MuradFitness may require at least 24 hours’ notice to cancel or reschedule a personal training session, sports massage appointment, consultation or other booked appointment.

 

If you cancel with less than 24 hours’ notice, arrive too late to complete the session, or do not attend, the session may be charged in full or deducted from your package.

 

MuradFitness may use discretion in genuine emergencies.

 

9. Packages and Expiry Dates

 

Where you purchase a package of sessions, the package may have an expiry date or expected completion period.

 

The expiry date or usage period will be explained before or at the time of purchase.

 

Unused sessions may not be carried forward beyond the expiry period unless agreed by MuradFitness in writing.

 

10. Online Coaching

 

Online coaching may include training plans, check-ins, progress tracking, nutrition guidance, messaging support, educational content or other agreed support.

 

Online coaching does not include unlimited 24/7 support unless this has been specifically agreed in writing.

 

MuradFitness will aim to respond to messages and check-ins within a reasonable timeframe, but response times may vary depending on working hours, client load and availability.

 

You are responsible for following the programme safely and using proper technique. If you are unsure how to perform an exercise, you should ask for guidance before attempting it.

 

11. Nutrition Guidance

 

Any nutrition advice provided by MuradFitness is for general health, fitness and performance support.

 

It is not medical nutrition therapy and is not intended to treat, diagnose or cure any medical condition.

 

If you have allergies, intolerances, diabetes, eating disorders, digestive conditions, medical conditions or specific dietary needs, you should seek advice from an appropriate healthcare professional or registered dietitian.

 

12. Sports Massage

 

Sports massage may involve physical assessment and hands-on treatment designed to support muscle recovery, mobility, tension relief and general movement quality.

 

You must tell MuradFitness about any injuries, pain, medical conditions, skin conditions, medication, recent surgery, pregnancy, allergies or anything else that may affect treatment suitability.

 

MuradFitness may refuse or stop treatment if it is considered unsafe, inappropriate or outside the scope of service.

 

13. Physiotherapy-Informed Training and Rehab Support

 

MuradFitness may provide physiotherapy-informed training and rehabilitation support based on movement, exercise, strength and recovery principles.

 

This does not replace medical care where a diagnosis, specialist treatment or urgent assessment is required.

 

If your symptoms worsen, you experience severe pain, or you develop concerning symptoms, you should stop the relevant activity and seek appropriate medical advice.

 

14. Client Responsibilities

 

You agree to:

 

  • Provide accurate health and contact information

  • Follow safety instructions

  • Train within your ability

  • Communicate any pain, discomfort or concerns

  • Attend sessions on time

  • Respect other clients, staff and facilities

  • Use equipment safely

  • Make payments on time

  • Follow agreed cancellation and rescheduling rules

 

MuradFitness may end or refuse a service if a client behaves in a way that is unsafe, abusive, threatening, inappropriate or repeatedly fails to follow reasonable instructions.

 

15. Right to Cancel for Online Purchases

 

If you buy a service online or at a distance, you may have a legal right to cancel within 14 days, depending on the type of service and whether the service has started.

 

For service contracts, UK distance selling rules can give consumers a 14-day cancellation period. If you ask for services to begin during that period, you may have to pay for the portion of the service already provided before cancellation. (GOV.UK)

 

If a service has been fully performed within the cancellation period with your agreement, your right to cancel may be affected.

 

To request cancellation, contact:

 

info@muradfitness.com

 

16. Refunds

 

Refunds will be considered in line with your legal rights and the nature of the service purchased.

 

Refunds may not be available for:

  • Sessions already completed

  • Missed sessions without required notice

  • Services already provided

  • Digital plans, programmes or online coaching already accessed or delivered

  • Packages where the agreed cancellation or expiry terms apply

 

This does not affect your statutory rights.

 

MuradFitness will not use terms that attempt to remove rights that cannot legally be excluded. UK guidance states that businesses cannot avoid responsibility for certain issues such as injury caused by negligence, faulty goods or services not being as described. (GOV.UK)

 

17. Website Use

 

You agree not to misuse this website.

 

You must not:

 

  • Attempt to hack, damage or disrupt the website

  • Copy or steal website content

  • Use the website for unlawful purposes

  • Upload malicious software

  • Submit false or misleading information

  • Interfere with website security or performance

 

MuradFitness may restrict access to the website if misuse is suspected.

 

18. Intellectual Property

 

All content on this website, including text, images, videos, graphics, logos, programmes, training materials, downloads and branding, belongs to MuradFitness or is used with permission.

 

You may not copy, reproduce, distribute, edit, sell, publish or use MuradFitness content for commercial purposes without written permission.

 

You may use website content for personal, non-commercial viewing only.

 

19. Progress Photos, Testimonials and Marketing

 

MuradFitness will only use identifiable client photos, videos, testimonials or transformation content for marketing where permission has been given.

 

If you provide a testimonial, review, progress photo or transformation content, you may be asked whether MuradFitness can use it on the website, social media or marketing materials.

 

You can withdraw permission for future use by contacting info@muradfitness.com. However, content already published or shared may take reasonable time to remove from all platforms.

 

20. Privacy and Data Protection

 

MuradFitness handles personal information in line with its Privacy Policy.

Health-related information may count as special category data under UK data protection law, which includes data concerning health. The ICO explains that special category data requires extra care and an appropriate condition for processing, such as explicit consent where relevant. (ICO)

 

Please read our Privacy Policy for more information about how we collect, use and protect your data.

 

21. Third-Party Links and Services

 

This website may contain links to third-party websites, apps, booking platforms, payment providers or social media pages.

 

MuradFitness is not responsible for the content, security, privacy policies or practices of third-party websites or services.

 

You should review the terms and privacy policies of any third-party platform you use.

 

22. Limitation of Liability

 

MuradFitness will provide services with reasonable care and skill.

However, you accept that physical activity, exercise, massage and rehabilitation-style training carry some risk, including discomfort, fatigue, soreness or injury.

 

MuradFitness is not responsible for injury, loss or damage caused by:

 

  • Incorrect information provided by you

  • Failure to follow instructions

  • Training beyond your ability

  • Unsafe use of equipment

  • Ignoring pain, symptoms or medical advice

  • Activities carried out independently outside agreed guidance

  • Third-party facilities, platforms or services outside our control

 

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.

 

23. Changes to Services or Terms

 

MuradFitness may update services, prices, website content or these Terms and Conditions from time to time.

 

The latest version will be available on www.muradfitness.com.

 

If changes are significant and affect an active service you have purchased, 

 

MuradFitness will aim to notify you where appropriate.

 

24. Governing Law

 

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales, unless consumer law gives you the right to bring a claim elsewhere in the UK.

 

25. Contact

 

For questions about these Terms and Conditions, contact:

 

MuradFitness
Website: www.muradfitness.com
Email: info@muradfitness.com

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