Privacy Policy
Last updated: 23/05/2026
MuradFitness respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, book a consultation, purchase a service, or work with us.
This Privacy Policy applies to www.muradfitness.com.
1. Who We Are
MuradFitness provides personal training, online coaching, physiotherapy-informed training, sports massage and related health and fitness services.
For the purpose of data protection law, MuradFitness is the controller of the personal information you provide to us.
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
Email: info@muradfitness.com
Website: www.muradfitness.com
2. Information We Collect
We may collect and process the following types of personal information:
Contact information
This may include your name, email address, phone number and any message you submit through our website, forms, email, social media, or booking system.
Booking and service information
This may include details about consultations, personal training sessions, online coaching, sports massage appointments, physiotherapy-informed support, attendance, session history and service preferences.
Health and fitness information
Where relevant to the service you request, we may collect information about your fitness goals, training history, injuries, pain, movement limitations, lifestyle, nutrition habits, progress photos, body measurements, weight, and other health-related information you choose to provide.
Payment and transaction information
If you make a payment, we may collect payment-related details such as transaction records, invoice details, billing information and purchase history. We do not store full card details ourselves.
Website and technical information
When you visit our website, we may collect information such as your IP address, device type, browser type, pages visited, time spent on the site, referral source and general website usage data.
Marketing and communication preferences
If you sign up to receive updates, offers or content from us, we may collect your preferences and record whether you have opted in or out of marketing communications.
3. How We Collect Your Information
We collect information when you:
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Visit our website
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Submit a contact form
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Book a consultation or appointment
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Purchase or enquire about a service
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Email, call, message, or contact us through social media
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Complete health, fitness, consultation, or progress forms
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Provide progress updates, photos, or measurements
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Subscribe to updates or marketing
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Interact with our website cookies and analytics tools
4. Why We Use Your Information
We use your personal information for the following purposes:
To respond to enquiries
We use your contact details to reply when you contact us or request information.
To provide our services
We use your information to deliver personal training, online coaching, physiotherapy-informed training, sports massage and related support.
To manage bookings and consultations
We use your details to arrange, confirm, amend or cancel appointments and consultations.
To personalise your coaching or support
Health, fitness and lifestyle information helps us provide a more relevant, safe and effective service.
To process payments and manage records
We use payment and transaction information to process purchases, issue invoices, keep financial records and manage service access.
To improve our website and services
Website analytics help us understand how visitors use the site and how we can improve the user experience.
To send marketing communications
Where you have agreed to receive marketing, we may send updates, offers, educational content or service information. You can opt out at any time.
To comply with legal obligations
We may need to keep certain information for accounting, tax, insurance, safeguarding, legal or regulatory purposes.
5. Lawful Bases for Using Your Data
Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on:
Contract
When we need your information to provide a service you have requested or purchased.
Consent
When you choose to provide certain information, sign up to marketing, or provide health-related details for coaching or support.
Legitimate interests
When we use your information to respond to enquiries, manage our business, improve our services, protect our website, or communicate with existing clients in a reasonable way.
Legal obligation
When we need to keep information to comply with tax, accounting, legal or regulatory requirements.
Special category data
Health and fitness information may be classed as special category data. Where we collect this type of information, we will only use it where necessary to provide the service you have requested, where you have given explicit consent, or where another lawful condition applies.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to help the site function properly, improve performance, analyse visitor behaviour and support marketing activity.
Cookies may collect information such as your device, browser, location area, pages visited and how you interact with the site.
Some cookies are necessary for the website to work. Others, such as analytics or marketing cookies, may require your consent depending on how they are used.
You can usually manage or disable cookies through your browser settings. You may also be given cookie preference options when visiting the website.
7. Who We Share Your Information With
We do not sell your personal information.
We may share your information with trusted third parties where necessary to operate the business and provide our services. This may include:
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Website and hosting providers, including Wix
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Booking and scheduling platforms
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Payment processors
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Email and communication providers
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Analytics providers
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Accountants, bookkeepers or tax advisers
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Insurance providers or legal advisers
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Health or fitness service providers, only where relevant and with appropriate care
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Regulators, authorities or law enforcement where legally required
We only share the information necessary for the relevant purpose.
8. International Data Transfers
Some third-party service providers may store or process personal information outside the UK. Where this happens, we expect appropriate safeguards to be in place to protect your data in line with applicable data protection laws.
9. How Long We Keep Your Information
We only keep personal information for as long as necessary.
Typical retention periods may include:
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Enquiry information: up to 12 months after the last contact
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Client records: for the duration of the service and for a reasonable period afterwards
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Health, fitness and progress information: only for as long as needed to provide the service and manage records
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Payment and accounting records: usually up to 6 years for tax and accounting purposes
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Marketing data: until you unsubscribe or ask us to delete your details
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Website analytics data: according to the settings of the analytics tools used
Where there is a legal, insurance, safeguarding or dispute-related reason to keep information for longer, we may retain it as needed.
10. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
This may include using secure platforms, password protection, restricted access, secure payment providers and appropriate business processes.
No website or online system can be guaranteed to be completely secure, but we take data protection seriously and aim to use trusted systems and sensible safeguards.
11. Your Rights
Under UK data protection law, you may have the right to:
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Access the personal information we hold about you
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Ask us to correct inaccurate or incomplete information
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Ask us to delete your personal information
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Ask us to restrict how we use your information
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Object to certain types of processing
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Request a copy of your data in a portable format
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Withdraw consent where we rely on consent
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Complain to the Information Commissioner’s Office
The ICO says people should be told about these rights, including the right to withdraw consent where consent is used. (ICO)
To exercise your rights, contact us at:
We may need to verify your identity before responding to a request.
12. Marketing Communications
If you have agreed to receive marketing from us, we may contact you by email, phone, text, or other communication methods with relevant updates, offers or content.
You can opt out of marketing at any time by contacting:
You may also be able to unsubscribe using the link included in marketing emails.
We may still contact you about active services, bookings, payments, or important account/service information even if you opt out of marketing.
13. Children’s Privacy
Our services are generally intended for adults. If we provide services to anyone under 18, we may require consent or involvement from a parent or guardian where appropriate.
We do not knowingly collect personal information from children through the website for marketing purposes.
14. Links to Other Websites
Our website may contain links to third-party websites, platforms, or social media pages.
We are not responsible for the privacy practices, content, or security of external websites. You should read the privacy policy of any third-party website you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business operations.
The latest version will always be available on www.muradfitness.com.
16. Complaints
If you have concerns about how we use your personal information, please contact us first at:
You also have the right to complain to the UK Information Commissioner’s Office.
You can find more information at the ICO website: www.ico.org.uk